Monday, February 28, 2011

Do you sleep well ?

It was a gathering of 80 odd international CIOs from the customers of a mid-sized IT company. The keynote speaker’s industry experience was larger than the age of almost all the participants. This giant towered over the CIOs reflecting on his vast experience and how he witnessed the role of the CIO changing with time, accelerating in the last decade. I was enjoying the learning interspersed with anecdotes. One question had everyone nodding and agreeing except a lone figure who disagreed. The question was, “Do you sleep well or are running from one fire to another 24 x 7?”

He did not pass judgment on the crowd magnanimously except as one being busy with no respite. He sympathized with the majority seeking the causes of their misery. The murmur rose to a buzz citing various operational reasons including data inconsistencies, network outages, backup failures, and many more that kept them from the forty winks mandated by the Doctor. The crescendo unanimously in one voice cried the expectation to respond to the next message on their hand-held.

The grand old man trundled down the aisles whispering to some, nodding at others, patting a few, creating a wonderful sense of unity cutting across ages, cultures, geographies, and industries. It was like a universal global malady to which research has failed to find a cure. The binding complete, he turned around to the solitaire CIO, quavering finger pointing at his bewildered face and thundered, “Young man, what do you do differently that puts you above all?”

“I pass it on to others, I delegate!” Nothing dramatic, no magic formula, simple plain old fashioned delegation; the CIO went on to explain how he helps his team run with operations as well as projects. He empowered his team to take decisions, reporting back frequently on progress made, plans for the next fortnight, challenges faced and overcome, escalations that needed attention. He engaged the team in regular meetings to discuss this and new opportunities. The audience resonated, “All this sounds like what all of us do every day!”

The difference is in giving up the control rather than holding on to the umbilical cord. Effective delegation requires the responsibility and accountability to be with the team; they have the freedom to take decisions, make mistakes (hopefully not too many) with the coaching and mentoring of the leader. If they have to seek permission for every step or decision from the CIO, that is not delegation.

Autonomy comes at a price, but also offers reward of time to the leader. S/he can focus on what matters long-term while the tactical is managed by the team. A word of caution though, delegation is not abdication of responsibility, because when things go wrong and there is an adverse impact to the business, the CIO is finally accountable for the actions of the team and the outcomes.

The question to you is “Would you like to join the lone figure in the crowd?”

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